What are the means of payment for the services?

You can pay in the following ways: Transfer to our Bank Account. Banco General, Current Account, Account Number 03-06-01-125570-0-Panacarga Logistic, S.A. Yapi: @panacargalogsitic Deposit in our bank account: Banco General, Current Account, Account Number 03-06-01-125570-0-Panacarga Logistic, S, A. Cash at any of our branch offices.

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How can I track my packages?

You can track your packages once they have been received at our Miami warehouse, by entering your user profile on our website and clicking on the “track” icon. There you can check the status of the packages you have in transit from Miami to Panama.

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Is the quotation an approximate?

We want to tell you that the amounts shown in our quote is an approximate value of the service and customs charges. It is important that you always upload the invoice to ensure that customs taxes are calculated on the correct value of your package, otherwise the customs agent can adjust the price at their discretion and collect taxes on that. Finally, we remind you that the final costs may vary depending on the current customs declaration and other charges such as special handling or other import requirements.

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Can I bring packages that were not purchased online?

You can gladly use our services, you should take note of this: Packages with new items: must be sent labeled with your information, your mailbox code. In addition, you must have the invoices for the items so that you can pre-register. Packages with used items: must be sent labeled with your information, your locker code and the specific information that they are used items. In addition, a detail of the products you are sending and an approximate value of the package.

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What is the pre-register for?

It is important so that your package can be transported from the US to Panama. With the pre-register of your purchase, we will have the tracking number, value of your purchase, product description and the purchase invoice, with which we can do all the customs procedures that your package requires to enter the destination country. Without this information we will not be able to move your package quickly and it will have to remain in Miami. In addition, uploading your invoice ensures that customs taxes, if applicable, are calculated on the correct value of your purchase, otherwise customs can adjust the price at their discretion. In Panama, only packages whose content costs more than USD $100.00 CIF (US cost + freight + insurance) pay taxes. PANACARGA LOGISTIC offers FREE insurance for your packages up to USD $50.00 after verification of the invoice and if it complies with the provisions of the contract. If you want an optional insurance for loads whose purchase value is greater than USD $200.00 and less than USD $1,000.00 you can request it for USD $6.00, for loads with a value greater than USD $1,000.00 the cost of the insurance will be USD $6.00 for each USD $1,000.00 (except for fragile merchandise that applies other rates).

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How do I upload the invoice to the Panacarga Logistic system?

Have the invoice of the store where you made the purchase. Download it, take a photo or take a screenshot of it. Enter your user profile on our website and upload the invoice, make sure you have your tracking number as it is the nomenclature that we will use to locate your package. There are several restricted and special handling items that you can check on our website, since they are considered hazardous materials, they have shipping restrictions.

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Can you quote me a package?

Of course, quote your packages by entering the Quotation section and look for our online quote. * Important: Make sure you have the total value of your purchase, the weight of your package and the type of product you’ll be buying.

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What do I do if the USPS reports that my package has already been delivered, but I have not been notified by you?

You will have to wait an additional 3 to 5 days, the United States postal service USPS marks the packages as delivered when they arrive at a distribution center of them, this is a USPS system error.

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