Terms and Conditions

Terms and Conditions

PANACARGA LOGISTIC, S.A. and any natural or legal person, of a private, public, mixed or associative nature, adult, in full enjoyment and exercise of their legal and intellectual rights; accept and contract the private CARGO TRANSPORTATION services, consisting of international courier and parcel of products, from the United States of America to the Republic of Panama, under the following terms and conditions, irrevocable and precise for the client; which may be subject to changes, updates or modifications without prior notification from PANACARGA LOGISTIC, S.A. , in accordance with the following clauses, the laws and international conventions that will govern the effects of these terms and conditions.

PANACARGA LOGISTIC, S.A. is understoon as a commercial company incorporated and based in Panama, whose commercial purpose is limited to the international courier service, to be delivered to third parties, by air, sea and / or land, through the groupage system; to be customs or customs cleared with priority due to the nature and urgency of the shipment. Governed under the norms of customs nature contained in the treaties and conventions ratified in accordance with the international custom, by the provisions of the organic customs law and its regulations, as well as other legal instruments that are applicable to it and by the sole dedicated resolution and exclusively to the transport of cargo, consisting of courier and parcel of legally acquired products, in any case, by the clients of PANACARGA LOGISTIC, S.A., from external suppliers.

PANACARGA LOGISTIC, S.A. provides the service by the acceptance of the terms and conditions described for which it grants a unique account in the name of each client, who will be responsible for maintaining the confidentiality or their respective account number and private access code, PANACARGA LOGISTIC, S.A. does not sign contracts or sell to minors; the subscription of an account applies to adults only, who will support their commitments with the allowed payment method. PANACARGA LOGISTIC, S.A. has the certifications and operating permits in Panama, and its operation in the United States is supported by its partner PANACARGA LOGISTIC MIAMI LLC, as well as duly certified by the laws of the United States of America. In order to comply with the foregoing, the client accepts and assumes responsibility for the legal and accurate information about his name, address, telephone numbers, email and payment information when necessary.

Freight or forwarding agent: It is the legal entity in this case PANACARGA LOGISTIC MIAMI LLC, which through and on behalf of third parties and in a common way, controls, coordinates, carries out and directs all those necessary operations to carry out international transport of merchandise by any means and provides the complementary services within the logistics chain, needed for the achievement and scope of the operations entrusted to it.

Client: any natural or legal person, of a public, private, mixed or associative nature that uses the services provided by PANACARGA LOGISTIC, S.A .; that is to say, exclusively cargo transportation services, consisting of courier and parcel of goods legally acquired outside the national territories of the Republic of Panama.

Provider, external or independent seller: any natural or legal person of a public, private, mixed or associative nature, outside our company, from which the clients of PANACARGA LOGISTIC, S.A., buy, acquire and request products, outside the territory national of the Republic of Panama. When in this adhesion contract reference is made to an external supplier or independent seller, we are referring to those persons who do not have any shareholder, economic relationship, position of dominance related, commission agent or commercial with PANACARGA LOGISTIC, S.A., be these natural or legal persons incorporated in the Republic of Panama or abroad, dedicated to the retail or wholesale sale of goods or products, either in its establishment, by catalog or via the internet.

Courier cargo: operation through which the international courier operating company, and its partner based abroad, move grouped cargo, under their own name, destined for third parties, by means of contracted transport, using for this if necessary or required its own packaging or wrapping. It is the cargo that is delivered to PANACARGA LOGISTIC, S.A. abroad.

Door-to-door transport: service provided by international courier companies, through which they are in charge of receiving, collecting, transporting internationally, customs clearing, distributing and delivering to the final recipient, shipments, correspondence, documents and parcels to a previously established address.

Website: page in which reference is made to the internet address: https://www.panacargalogistic.com

Password: finite set of limited characters, used by one or more clients to access a certain computing resource.

Username: used to identify the customer in the system, such as an “online” service, operating system, network, among others. Generally the username is accompanied by a unique password for it.

Locker Number: number assigned to the client when registering on the website of PANACARGA LOGISTIC, S.A .; which you should use to identify your future purchases together with your name, when consigning the packages you buy from external international suppliers.

Tracking number: identification number that the external, international provider will indicate to the client to identify the packages and follow them during the transfer from the independent seller’s facilities to the PANACARGA LOGISTIC, S.A. facilities. This number is essential and mandatory for the client, in order to validate the receipt of the product at the facilities of PANACARGA LOGISTIC, S.A.,

Pre-alert service: prior notification service through the website of PANACARGA LOGISTIC, S.A., available to its customers, in order to improve response times and help in the first identification of correspondence shipments, documents and parcels to inform PANACARGA LOGISTIC, S.A., of the tracking numbers, purchase value and content of the packages. a) to carry out the pre-alert, the client must enter their mailbox account on the website of PANACARGA LOGISTIC, S.A., (https://www.panacargalogistic.com) and once there they will enter with their username and password and perform the registration or pre-alert of the package indicating with the required information.

Guide number (WRS): identification number that PANACARGA LOGISTIC S.A. will assign to the cargo of the goods purchased by the client from external suppliers, packages and envelopes, once they’re received at our address in the United States by our partner Panacarga Logistic Miami LLC. This number will be unique and unrepeatable for each package.

Proof of delivery or commercial invoice: it is the proof that the client must sign once he receives the goods acquired from external suppliers and transported by PANACARGA LOGISTIC, S.A. It serves as proof that the customer is receiving the purchased product. The customer is obliged to enter the true information at the time of signing the proof of delivery or commercial invoice, as a sign that they have satisfactorily received their product. PANACARGA LOGISTIC, S.A., may request the client additional documents that prove his identity or support the service provided at the time of delivery or in cases of any other nature that warrant it.

Storage: specific activity of storing and guarding packages that are not in the transport process, packages owned by customers, stored within warehouses owned by PANACARGA LOGISTIC S.A., in its distribution centers, branch offices or correspondents.

Pound: it is a unit of mass used since ancient times in international air transport. Main unit of weight and mass used in Anglo-Saxon countries. 1 pound is equal to 0.45359237 kilograms and in turn 1 kilogram is equal to 2.20462262 pounds.

Pound volume: the volumetric weight of a shipment is the calculation that reflects the density of a package. A less dense item generally takes up less volume of space, compared to actual weight. The volumetric or dimensional weight is calculated and compared to the actual weight of the shipment to determine which is greater. The higher weight is used to calculate the cost of shipping. The cost of a shipment can be affected by the amount of space it occupies on the aircraft, rather than its actual weight. This is called the volumetric (or dimensional) weight; whose stowage factor is regulated by IATA – International Air Transport Association

Freight: freight is linked to the rental of a means of transport (Air, Sea or Land). The term can refer to the rental price, the cargo being transported or the vehicle used. These can be national in the United States of America or international.

International freight: being international, they can be used by different vehicles, such as in this specific case of PANACARGA LOGISTIC S.A. air, sea or land vehicles, in the case of international freight from the United States of North America, Miami to the Republic of Panama.

Customs duties: in the case of merchandise to be nationalized, these are the nationalization tariffs as required by law in each locality, regarding the obligations and exchange rates applicable to the nationalization of the declared value of the packages and their content.

Customs declaration: it is the process in the Customs authorities through which the merchandise or products are declared for the purposes of payment of import or export taxes and records between countries.

Customs handling: these are the administrative costs that are generated by the customs agent, who is that natural person authorized by the government or local authority through a concession to handle the dispatch of merchandise on their own, from the import, as long as do so in accordance with the customs regimes and in accordance with the current customs legislation in each country.

For the corresponding legal purposes, it is established as the special address of PANACARGA LOGISTIC S.A., 80 ½ Street, San Antonio, Betania, Industrial Area, Republic of Panama. This contract is signed and concluded between the parties, on the date and time of the client’s registration, on our website, being this force of law being between the parties, executed in good faith, binding not only to what is expressed in it, but also to all the consequences that derive from the same contracts, according to equity, custom or law, as well as not revocable except by mutual consent or for the causes authorized by law, regulated by the following articles:

The website https://www.panacargalogistic.com is available to the client in order for him to be informed, analyze and accept the terms and conditions described below:

Of the scope of the service:

PANACARGA LOGISTIC SA., Will be in charge of transporting from its warehouse located at 6930 NW, 84 AVE, Miami, Florida, 33166 facilities of origin, to its warehouse located at 80 ½ Street, San Antonio, Betania, Industrial Area Republic From Panama, the client’s cargo that consists of parcels and / or couriers resulting from the purchases, acquisition or exchanges of goods of the clients with legal origins with independent sellers or external suppliers, in such a way that PANACARGA LOGISTIC, SA. is not a supplier of goods of any kind, nor any financial relation with independent sellers or external suppliers of goods; nor will it be liable for manufacturing, quality, quantity, condition or other defects to which the guarantees granted by independent vendors or external suppliers to customers should be applied.
When the client acquires a good from independent sellers or international external suppliers; The latter must guarantee to the customer, to deliver the product or products purchased to the warehouse located at 6930 NW, 84 AVE, Miami, Florida, 33166 facilities of origin of PANACARGA LOGISTIC S.A., releasing PANACARGA LOGISTIC S.A. from any responsibility, to guarantee the quality, characteristics, state and physical integrity of the goods acquired, being thus, the client, acquires at their own risk the goods that are provided by independent sellers or suppliers that are external to PANACARGA LOGISTIC, S.A. the company will accept the transportation from its facilities outside the Republic of Panama, sent by the independent seller or external provider from its facilities, which in any case, the guarantees must be exclusively assumed by the independent seller or external provider.
The packages received will be transferred in the same conditions in which they were delivered by independent sellers or external providers, however, the packaging can be verified as long as it has adequate protection for its transfer, if the package does not meet the standard protection to ensure the integrity of its content, PANACARGA LOGISTIC, S.A. will notify the client about the status of their package and request authorization for its transfer, taking into consideration that the risk of possible damage to the content will be assumed by the client previous authorization for the handling and transfer of the package that is in poor condition.

Of the obligation of registration:

For registry, understand it as the voluntary action in which a natural or legal person, proceeds to enter the website, with the intention of entering into this adhesion contract, accepting all the terms and conditions; contract that when accepted will be understood as the convention to regulate the bilateral legal bond, formed by having PANACARGA LOGISTIC, S.A., knowledge of the acceptance of the offer, this being the law between the parties, not revocable except by mutual agreement or due to the causes authorized by law, being executed in good faith and binding not only to comply with what is stated in this contract, but also to all the consequences derived from it, according to equity, custom and law.
The client when registering on the website: https://www.panacargalogistic.com must provide true, correct, current and complete information about their identification, in addition, they must keep their registration data updated at all times, in order to keep them in a truthful, correct, current and complete way.
If the client provides information that is false, inaccurate, outdated or incomplete or if PANACARGA LOGISTIC, S.A., has reasonable grounds or indications to suspect that said information is false, inaccurate, outdated or incomplete, it will suspend or close the account, as well as deny to the customer its use.
When the client completes the registration process, PANACARGA LOGISTIC, S.A., will assign a code / Locker number, which will be for personal and non-transferable use.
The client will be responsible for keeping the membership number and password that has been supplied in safe and secret (absolute confidentiality), being also sole and absolute responsible for all activities that occur due to the use of their password, username and Locker number.
The client agrees to immediately notify PANACARGA LOGISTIC, S.A., of any unauthorized use of their password or username, as well as any other security breach.
PANACARGA LOGISTIC, S.A., will guarantee the client their privacy and confidentiality of the data and information involved in the transactions carried out, in such a way that the information exchanged is not accessible to unauthorized third parties unless a competent authority and in the exercise of their functions request information it deems necessary.
The client must consign their shipments or packages and send them to the physical warehouse in the United States of America indicating their client code; The client agrees to provide or upload a scan, photograph or image file with the product purchase invoice through https://www.panacargalogistic.com, before it is dispatched from the Miami warehouse to its final destination . In this way they instructs and authorizes PANACARGA LOGISTIC S.A., to declare the value and description of the product sent so that in this way the declaration and calculation of customs taxes is registered; otherwise, the client authorizes PANACARGA LOGISTIC, S.A to proceed with the process subject to the valuation applied by the customs authority; In accordance with the regulations of the Transportation Security Administration (TSA) of the United States of America, in the event that a package contains physical documentation that differs from the documentation sent by the client, PANACARGA LOGISTIC , S.A. will use the physical documentation to process the package. The customer is solely responsible for paying any tax, fee, charge or fine imposed by the customs authorities due to the incorrect declaration of the value, or any penalty charged by said authorities for the falsification of information or the shipment of prohibited items, releasing PANACARGA LOGISTIC, S.A. from any responsibility.

Of the general conditions of the delivery service:

The costs of transfers of the packages received by PANACARGA LOGISTIC, S.A., will be notified to the client through the commercial invoice, they must be paid and thus proceed to the transfer.
The client frees PANACARGA LOGISTIC, S.A. from the moment of contracting the merchandise transport service, from all responsibility if any of the external suppliers selected by the client delivers mixed, incorrect, incomplete shipments or does not correctly address the PANACARGA LOGISTIC, S.A. warehouse in the city of Miami, United States or does not consolidate the delivery of the packages previously notified to it, also including the essential indication of the Locker number or refrain from supplying the tracking number, However, PANACARGA LOGISTIC, S.A., will carry out all the necessary procedures to obtain a result for the benefit of the client, without offering guarantees of solution on said results, because it will not be able to respond for the actions of third parties not linked in any way with PANACARGA LOGISTIC , S.A.
The client undertakes to notify PANACARGA LOGISTIC, SA, and immediately return any package that has not been requested by him, in the same conditions in which he received it and without opening the original box containing the product, within the maximum period of time of 3 continuous days from the formal notification by PANACARGA LOGISTIC, SA, in the event of not doing so or opening them without being their property, they will assume the cost of the product, the taxes and the shipping of it, making it known that the refusal of non-return of the package will not exempt PANACARGA LOGISTIC, SA, from exercising the pertinent legal actions, as well as the granting of the pertinent affiliate information to the affected client so that in the same way it can exercise the pertinent legal actions.
If at the time of receiving PANACARGA LOGISTIC, SA, in its warehouse in Miami, shipments, correspondence, documents and parcels, and these are in poor condition or are received under conditions not suitable for transport, PANACARGA LOGISTIC, SA, will notify the client so that they, in turn, make the corresponding claim to their external suppliers, granting for this a maximum period of 30 days, before being declared abandoned in the warehouses of the city of Miami, United States or failing that, the client will authorize to PANACARGA LOGISTIC, SA, the transfer of the merchandise in the conditions received and under the total responsibility of the client, being this contract, the express authorization to which the client adheres, without giving rise to actions against PANACARGA LOGISTIC, SA, regarding claims of the state, content, quality, condition and description of the good acquired, releasing PANACARGA LOGISTIC, SA, from any responsibility for the specific content of these type packages.
PANACARGA LOGISTIC, SA is not responsible if the packages sent by suppliers comply or not with adequate protection for the content in their transfer from its warehouse in Miami to customers, for which it is suggested that buyers request the following: Products fragile or delicate must be contained in a box with adequate hardness and resistance. The product must be completely protected by a suitable protective material, such as bubble wrap. The box should be labeled as FRAGILE and indicate the correct position with arrows. For very fragile or delicate products, double packaging and protective material tailored to the product is recommended. When the supplier’s packaging is not adequate, PANACARGA LOGISTIC, S.A can repackage in the Miami warehouse at the client’s request; this repackaging has a cost of $ 30.00. The repackaging process will take one day after the request.
PANACARGA LOGISTIC, SA, will not be responsible under any cause or circumstance for packages and / or parcels whose proof of receipt, both from the client and from the seller or external supplier, does not have the signature of one of the operators of PANACARGA LOGISTIC, SA, in their offices of origin.
The client is aware that by regulations of the IATR (International Association of Transport Regulators), international treaty of statutes of parcels sent by air, land or sea transport, PANACARGA LOGISTIC, SA, must open the packages that are transferred from the US to verify that its content falls within the permitted import items. In these cases, any claim about stamps placed by external suppliers, will be understood as not coming.
PANACARGA LOGISTIC, S.A., for no reason will accept or agree to pay the client compensation for late arrivals of mail or packages; with the understanding that the delivery time depends in each case for concepts of distance from the country of origin, climate changes, high seasons or fortuitous cases identified as following ones:
1. Arrears of the carrier hired by external suppliers to transport the merchandise acquired by the client, to our warehouse in Miami.
2. Arrears of the Airlines contracted to transfer the cargo to its final destination in Panama.
3. The incorrect identification of the package, its omission or non-location of the Locker number, at the time of giving the information to the supplier or suppliers of the purchased good.
4. Incorrect information entered by the client, at the time of performing the pre-alert procedure or partially or totally omitting this procedure.

Packages sent by the external provider to the facilities of PANACARGA LOGISTIC, S.A., misidentified or without a tracking number or proof of receipt. The client is obliged to correctly identify the package and indicate the tracking number, giving PANACARGA LOGISTIC, S.A., the information for its correct location within its warehouses and identification of the acquirer. The client and the external provider will exercise full responsibility for the delay or loss of misidentified packages, as well as for the damages caused by this bad practice, since it will not be possible to verify the reception by PANACARGA LOGISTIC, SA, in its warehouses in the city of Miami, United States of America.

If the client or the external supplier deliver to PANACARGA LOGISTIC, S.A. an incorrect tracking number, or if the package has several barcodes and when scanning the code is wrong, PANACARGA LOGISTIC, S.A. will process the package in a current way and will not be responsible for any resulting difference or inaccuracy, it being understood that the packages are previously identified by the customer when acquiring them and later by the external supplier of the good.
Own arrears attributed to weather conditions or other eventualities related to fortuitous event or force majeure.
Delays due to customs operational provisions related to the check of packages, according to their random choice, or procedures typified in the legal system
Fortuitous event, force majeure, legal provision
Guarantees, manufacturing, functional or other material defects to which the guarantees granted by external suppliers to customers must be applied.
Cases in which the parcels and / or couriers arrive in poor packaging condition and the client authorizes PANACARGA LOGISTIC, S.A., prior notice by any means, to move the merchandise under these conditions, at their own expense and risk.
Cases in which the external supplier delivers the package without the content of the good acquired by the customer.

The client is aware that in the event that the purchased merchandise is misidentified and / or does not have the tracking number or due to ignorance of how to use the tools provided by PANACARGA LOGISTIC, SA, on its website, for the tracking of your purchase, or that it spends more than 30 continuous days in customs or in our warehouses, or that the customer does not pick up their package in the stipulated time after receiving the notification that their package has arrived and has been confirmed in our warehouses , the package containing the merchandise will be considered abandoned due to misidentification or delay in its pick up. In these cases, the client will release PANACARGA LOGISTIC, SA from all responsibility, for loss of merchandise or parcels and the client will be exempted from payments made by PANACARGA LOGISTIC, SA, for international freight, package handling, storage, customs taxes, administrative expenses. In the event that the client demands the delivery of the package, the charges previously exempted will be charged additionally and will pay storage for the time that PANACARGA LOGISTIC, SA, exercised the function of guard and custody of their package, since it was declared abandoned. . After 8 continuous days in the warehouse as abandoned and the merchandise has not yet been claimed, the client will release PANACARGA LOGISTIC, S.A from all responsibility for the merchandise declared abandoned.
PANACARGA LOGISTIC, SA, on its website: https://www.panacargalogistic.com, is not under the obligation to instruct, notify, indicate or any action that provides the client, information about how the purchase process is, understanding that PANACARGA LOGISTIC, SA, does not have any relationship with external suppliers or independent vendors, limiting itself solely and exclusively to the package transfer service for which it was hired by the client.
In case of merchandise to be nationalized. The client agrees to know that all imports that enter the national territory of the Republic of Panama are subject to the payment of taxes, which will be determined based on the value of the merchandise, its insurance and freight, complying with the stipulated in the special laws, regulations and other legal systems that regulate customs and import activities.
PANACARGA LOGISTIC, S.A, could modify its service rates when circumstances warrant and are appropriate, when its cost structure is modified by the provision of services itself, complying with the requirements of the law; modification notified through the website, directly, publicly and freely accessible.
PANACARGA LOGISTIC, S.A, will notify the modification of the provision of the service, due to increases by external providers.
PANACARGA LOGISTIC, SA, will not accept claims for undeclared or wrongly declared values, with or without intention on the part of the client and the taxes on the items if these have not been previously pre-alerted by the client, if they have been pre-alerted by the customer, PANACARGA LOGISTIC S.A. will proceed to review or request the commercial invoice of the item, this to verify that it matches the declared value, verification that is within the procedures established in the special laws, regulations and corresponding legal order. In the event that the declared value in the pre-alert is less than the one shown on the commercial invoice, the declared or actual value of the product will be taken for claim purposes.
The client must select between the two services offered by PANACARGA LOGISTIC, S.A; Shipping to Air or Sea with its divisions. Once the customer has selected the form of delivery of the package, they will not be able to change it for that shipment; This is irreversible for each package, being so that, if the client were to change the service, it will not apply to the packages that have already been received at our Warehouse in Miami, and the selection previously selected by him will remain.
The importation and transportation of prohibited goods that are harmful, harmful, risky or toxic to health, as well as environmental pollutants, is strictly prohibited; and the client will be responsible for the civil, criminal or administrative penalties that may arise.
The following will also be considered forbidden to import: a) Alcoholic beverages, b) Drugs: prescriptions, c) Drugs: non-prescriptions, d) Chemicals, e) Seeds, f) Tobacco, g) Gold jewelry, high-value items: (art objects, precious stones), money., h) Live or dead animals, untreated furs, natural plants, i) Firearms or their components, knives, pocket knives, ammunition, air or paintball guns, or facsimiles, j) Counterfeit material “piracy ”, K) Pornographic material, l) Compressed gases, flammable items, aerosol paint, tear gas, hair spray or deodorants under the same presentation, m) Flammable, toxic, corrosive, oxidizing products, matches, p). instrumentation for doctors, glasses.
PANACARGA LOGISTIC, SA, upon receipt of an acquired good or package from the external provider, owned by the client, in cases where its content is suspected, authorized by the client through this adhesion contract, the package will be opened with the purpose of “verifying” that the merchandise is not forbidden to import, forcing itself to inform the security forces and control agencies in place, in case of verifying that the product is illegal or prohibited, in which case it is required , PANACARGA LOGISTIC, SA, will provide the necessary information regarding the client to the competent authorities, thus being exonerated of responsibility, without exempting it from exercising the corresponding legal actions.
The client releases PANACARGA LOGISTIC, SA, from all liability, civil, criminal or administrative, in the event that the product or products acquired by them are prohibited import items, assuming all responsibility and consequences regarding the provisions and laws that regulate the importation and transportation of prohibited merchandise.
The packages, declared in total abandonment, may not be claimed by the client after the notification of abandonment, the client acknowledges that the non-claim, prior payment and authorization of these packages, within the period established in the clause on this contract, waives all rights related to the said package and therefore absolutely releases PANACARGA LOGISTIC, SA of any responsibility on this.

Of deliveries:

The delivery of the packages requested by the client to PANACARGA LOGISTIC, S.A., will be fulfilled in days and working days established by the company. Delivery times may vary and rates may be different depending on the destination area. They may also be modified with prior notification, publicly and freely accessible, on their website.
Once the package is received at PANACARGA LOGISTIC, S.A., it will be delivered to the address indicated by the client; After one (1) visit without being able to deliver the package, it will be returned to the warehouse of PANACARGA LOGISTIC, S.A., therefore, the client, later, must claim it at the warehouse of PANACARGA LOGISTIC, S.A. And the package will not be delivered to the customer’s address when there is not a sufficiently accurate description of their address or the place of delivery is considered highly dangerous for the physical integrity of the personnel and goods of PANACARGA LOGISTIC, S.A.
For security reasons, PANACARGA LOGISTIC, S.A., may limit the delivery service based on the commercial values of the items to be delivered in which case, the customer must inform the shipping address of their package. The client may designate a third person to receive their packages, for this purpose, they must inform via e-mail, the following precautions:
- Authorization letter in original duly signed by the client, with a description of the number guide to be picked up,
- Photocopy of the client’s identity card.
- Photocopy of the identity card of the authorized third party.
- Telephone contact details.

The client is obliged to check the content of the package received in the presence of the delivery personnel, since then no claims will be accepted regarding the physical condition for breaks, dents, missing and other defects that could be attributed to the handling of the package by part of the company. PANACARGA LOGISTIC, S.A., would be limited only to the provision of transport service of the package and in no case will it give guarantees for goods acquired by the client, to external suppliers.

Of the service fees provided by PANACARGA LOGISTIC, S.A .:

The fees charged by PANACARGA LOGISTIC, S.A., for its services to the client for the transport of merchandise acquired from external suppliers, are regulated in accordance with the following:

PANACARGA LOGISTIC, SA, for Air service:

1. it will charge the highest value between: the physical weight or the volumetric weight, the values will always be expressed in pounds, for international transport: The IATA (International Air Transport Association) formula, based on resolution no. 502, issued by the same international organization and based on the international pact signed by the countries where we provide services, known as the Warsaw Convention, to obtain the volumetric weight is the following (measurements expressed in inches and pounds). (Length x height x width) ÷ 166 = volumetric pounds.
2. PANACARGA LOGISTIC, SA, for the Maritime service will charge the rate per cubic feet plus paperwork and this service must be quoted before shipment and without exception, the invoice payment must be processed before shipment or pick up of the cargo (product) once it has arrived at our warehouse in Panama and it has been notified by email or chat where the respective invoice will be attached.
3. The cost of protection (insurance) of the merchandise must be requested and paid by the customer before proceeding with the shipment and it will be reflected in his invoice, which covers the amount of the value of the good acquired.
4. PANACARGA LOGISTIC, S.A. It offers you the insurance of your package for free, with coverage up to B / .50.00 according to the purchase invoice. If you want insurance for merchandise whose value is more than B / .200.00 and less than B / .1,000.00 you can optionally purchase it for the sum of B / .6.00, for loads with a value greater than B / .1,000.00 the cost of the insurance will be B / .6.00 for each B / .1,000.00 (except for fragile merchandise that applies other rates).

Of storage:

Once the package (s) of the customer (s) have been confirmed in the warehouses of PANACARGA LOGISTIC, S.A., and notified, they will have thirty (30) continuous days to pick it/them up, without any storage charges being applied.
In case the time established for both the payment and pick up of the package by the client is exhausted, and the client does not do so, PANACARGA LOGISTIC, SA, will apply charges for daily storage, the day after the thirty ( 30) days, based on $ 5.00 per day.
The storage fee that will be charged for each day that the package (s) are in the company’s warehouses.
Upon expiration of the period to which this contract refers, the package will be declared abandoned, for which PANACARGA LOGISTIC, SA, will exercise the custody of the package or packages for 5 additional continuous days, package or packages that will be transferred to another conditioned warehouse for unclaimed packages within the established deadlines. In any case, the company is exempt from liability for losses due to fortuitous events, force majeure, PANACARGA LOGISTIC, SA, will not be responsible, nor will it guarantee, any compensation such as, for example: fire, looting, floods, robberies, landslides, theft , riots, natural disasters, catastrophes, civil commotion, states of emergency, state of siege, invasions, etc.
Once the periods described in this contract have expired, it will be understood that the package or packages were abandoned for voluntary, financial, legal, personal reasons, fortuitous events or force majeure, the client resigns in favor of PANACARGA LOGISTIC, S.A. the rights over the property of the packages together with their content, subject to abandonment and the laws of the country regarding the time of storage, abandonment of the merchandise and destruction of merchandise, will be applied.
Once the abandonment of the package or packages along with their contents has been declared and confirmed, and the periods established in this contract have expired, it will be understood as the waiver of property rights by the client, it will be granted to PANACARGA LOGISTIC, S.A. the ownership of said packages, which can be used at their disposal in any way or form estimable to remedy the economic and administrative costs generated by the transfer, storage, package protection, taxes and other charges generated by said packages; complying with those established by law.

Of the liability limit:

PANACARGA LOGISTIC, S.A., is not responsible for loss or total and / or partial damage to merchandise that is not insured.
PANACARGA LOGISTIC, S.A., is not responsible for packages lost in transit from their provider to our facilities, or for packages that do not have a tracking number or required signature. For this reason, we recommend our clients that their shipments be handled by transport companies that can provide them this type of services and always include a tracking number in order to have greater control of their merchandise.
PANACARGA LOGISTIC, S.A., guarantees the inspection of your packages received in our warehouses, but is not responsible for malfunction and / or defects in them.
PANACARGA LOGISTIC, S.A., is not responsible in the event that the package does not arrive at the destination address if the client provides wrong information about their information, address, email or telephone numbers that do not allow the package to be fully identified or arrive with delays.
PANACARGA LOGISTIC, S.A., does not assume any responsibility if the address provided by the client is considered unsafe or dangerous for the integrity of the personnel and their assets; in which case, the client must pick up the packages at the branch office or agency closest to his home, for this they must check their account through our website.
PANACARGA LOGISTIC, SA, is not responsible for damages of any kind that may be due to lack of accuracy, completeness or updating, as well as errors or omissions that the information content and services offered on its website may suffer or other content that can be accessed through it, nor does it assume any duty or commitment to verify or monitor its content and information.
PANACARGA LOGISTIC, SA, does not guarantee the availability, continuity or infallibility of the operation of its website, and consequently excludes, to the maximum extent permitted by the current legislation, any liability for damages of any nature that may be due to the lack of availability or continuity of the operation of the site and the services enabled on it, as well as errors in accessing the different websites or those from which, where appropriate, said services are provided. Nor will it be responsible for the disclosure of confidential information the client (s) as a result of cyber attacks or any other form of attack that violates and exposes the identification of the clients, as well as their passwords and addresses to the public.

Of the disclaimer:

The client agrees to defend, exonerate and release PANACARGA LOGISTIC, SA, its licensors, suppliers and any third party provider of content to the information and services offered and their respective directors, managers, legal representatives, attorneys, employees and agents for any claim, loss, expense, damages and costs, including attorneys’ fees, arising from the use of the information and services offered by PANACARGA LOGISTIC, SA, on its website and resulting from the violation of these terms or of any activity related to their account (including negligent or unlawful conduct) by them or by any customer accessing our site through their account.

Parcel protection:

The client may insure his cargo (product), if they decides to do so, it will be subject to prior inspection and the presentation of the original invoices or declaration list of the detailed items will be required and the cost of insurance will be charged in addition to the freight. The cost of the insurance for the product (s) will be B / .6.00 for merchandise whose value is more than B / .200.00 and less than B / .1,000.00, for loads with a value greater than B / .1,000.00 the cost of the insurance will be B / .6.00 for each B / .1,000.00 (except for fragile merchandise that applies other rates). If the client decides NOT to insure the cargo (the product and / or merchandise), the company is not responsible for partial or total loss of the cargo.
In the event of any of the following events: loss, misplacement, theft, robbery and / or damage, partial and / or total, due to the alleged irresponsibility, even proven, of these events to PANACARGA LOGISTIC, SA, in the transport of the cargo (product), the company undertakes to issue a credit in favor of the client for 70% (seventy percent) of the declared value of the cargo (product), to be used in future shipments with PANACARGA LOGISTIC, SA, if and only if the client INSURED their merchandise and if it is verified that it happened in the warehouses of PANACARGA LOGISTIC, SA
Once the delivery has been made, the client, in the presence of an employee of our company, must check the status of the package, in accordance with the provisions of this contract, and will not later be able to make a claim for loss or damage since it will not be appropriate. PANACARGA LOGISTIC, S.A, will not be responsible for loss or damage of packages that were not reviewed with our employees at the time of delivery or pick up, it applies only to deliveries.
PANACARGA LOGISTIC, S.A, will not be responsible for damages caused to the product, in case the client chooses any other shipping company for transfers nationwide.
PANACARGA LOGISTIC, S.A, will be exempt from liability for damage caused to the product in events of force majeure, fortuitous events, or legal cause: a) Natural disasters b) Hurricanes c) Earthquakes d) Floods e) Cyclones, winds and storms. f) lightnings and thunders. g) Explosion. h) Fire, unless it has been caused by deed or fault of the carrier. i) Natural events of catastrophic magnitude. j) Air, shipping or land accidents; such as: The fact of public enemies (pirates). · The arrest or seizure, authorities or towns or judicial seizure. · The quarantine restriction. · The act or omission of the shipper. · The strike and work stoppage. · Riots or civil disturbances. · The rescue. · The nature and inherent vice of the merchandise. · Insufficient or defective packing of the cargo, carried out by a person other than the carrier or one of its employees or agents. · The insufficiency or imperfection in the marks. · Defects in the navigability of the ship that escape due diligence and, in general, for any other cause foreign to the carrier or its dependents k) Terrorism. l) Electrical or magnetic damage. m) Nuclear fission or fusion. n) Ionizing radiation or radioactive contamination. o) War, invasion, acts of foreign enemies, hostilities or war operations (declared or not). p) Guerrilla warfare, civil war, military power or usurpation of power. q) Martial law or state of siege. r) General strikes (legal or not). s) Import prohibition or act of the public authority executed in relation to the entry, exit or transit of cargo. t) Theft. In any case, the company is exempt from liability for losses due to unforeseeable circumstances, force majeure, PANACARGA LOGISTIC, SA, will not be responsible, nor will it guarantee, any compensation such as: fire, looting, floods, robberies, landslides, riots , robberies, natural disasters, catastrophes, civil commotion, states of emergency, state of siege, invasions, etc.
For the purposes of the responsibility of PANACARGA LOGISTIC, SA, which has been previously verified by legal authority in international transport, the “Warsaw system” will be applied – made up of the Warsaw Convention of 1929 and the Hague Protocol of 1955 – and other complementary instruments such as the Montreal Protocol of 1975 and the Montreal Convention of 1999.

Of refunds:

When PANACARGA LOGISTIC, SA, notifies the loss or damage of a package owned by the customer, the customer will have a period of three (03) business days to send the purchase order to PANACARGA LOGISTIC, SA, Upon receipt of the order purchase, there will be a period of thirty (30) business days to carry out the physical search of the package together with the pertinent investigation before declaring a merchandise as lost.
Once the loss or damage of the package has been declared, PANACARGA LOGISTIC, S.A, will have a period of 30 business days to issue the shipping credit, ONLY if it is confirmed that the loss was in our warehouses.

Of the license and access to the website: https://www.panacargalogistic.com

PANACARGA LOGISTIC, S.A, allows the client to use a limited license to personally access its website https://www.panacargalogistic.com and not to download or modify any part of it. This license does not include the commercial use of the website or its content, use or copying of the product list, descriptions or prices. a) The website may not be reproduced, duplicated, copied, sold, visited or used for any commercial purpose or not; without a written agreement with PANACARGA LOGISTIC, S.A. b) Any violation of the above specifications will be legally processed.

Of copyright:

All the content of the website of PANACARGA LOGISTIC, S.A is the property of PANACARGA LOGISTIC, S.A, and is endorsed and protected by the laws of copyright issued and intellectual property services.

Of the comments and suggestions:

Customers, visitors or users may send comments and / or suggestions, ideas, questions or any other information, provided that its content is not illegal, obscene, threatening, defamatory, invades privacy, infringes on copyright or property, that is in any way harmful to others, including viruses, political campaigns, mass emails or any type of “spam”.
The customer must not use false email addresses, or try to hide the true origin of their email address.

Of communications:

The client will receive by email information supervised and / or generated by the company in which events, notifications and promotions will be communicated, individually or with sponsors. When the client accesses the website of PANACARGA LOGISTIC, S.A, and sends an email, he agrees to maintain this channel as a means of communication. PANACARGA LOGISTIC, S.A, will communicate with the client, via email or through notices on its website.
The client will be notified, of all the conditions, purchase responsibilities, notices and any other type of communication that we send them electronically, which satisfies any legal requirement that may arise, otherwise and if they have any objection to the modifications of this contract, you must notify it within a period of no more than five (05) continuous days, after notification of the modification.

This adhesion contract is law between the parties, its compliance is mandatory, it is complemented by organic and special laws, regulations, jurisprudence with binding value and international trade conventions.

These terms and conditions come into effect as of their publication, giving notice of their celebration, obliging the parties to their faithful compliance.